Matador Legal » Outsourcing

CSC bags outsourcing contract from Noble Biocare

Matador Legal — Fri, 10 Jul 2009 12:48:18 +0000

Computer Science corporation(CSC) has bagged another deal, this time with Noble Biocare, a dental implant manufacturer with headquarters in Switzerland. We had earlier reported of the deal CSC had bagged for British Nuclear Group.

The deal includes desktop and helpdesk services and data center operations for Noble Biocare’s 38 locations worldwide.

UK Judge expects legal outsourcing to grow

Matador Legal — Thu, 02 Jul 2009 06:50:23 +0000

A report by UK Judge, Justice Rupert Johnson expects the legal outsourcing phenomena to grow. The full report is expected to come out by the end of the year. The report titled, the civil litigation cost review aims to analyse the economic relationship between law firms, their clients and the courts.

The final report also will contain recommendations on how the relationship between courts, law firms and their client can be made more streamlined and cost effective. The initial report highlights two areas of legal support that have a tremendous potential in the outsourcing space, e-discovery and IP.

http://eddblogonline.blogspot.com/2009/07/litigation-review-poses-opportunities.html

Seyfarth adds partners in outsourcing group

Matador Legal — Thu, 02 Jul 2009 06:21:45 +0000

Seyfarth Shaw an AM LAW 10 legal firm has added a team of partners in the corporate technology and Outsourcing group in the Atlanta and Washington offices. The group brings with them deep capabilities in Outsourcing; technology and licensing; mergers and acquisitions; joint ventures and alliances; and privacy and security matters.

ACC conference on the downturn to discuss outsourcing

Matador Legal — Wed, 01 Jul 2009 15:34:55 +0000

The Southern California chapter of the Association of Corporate Counsels (ACC) will be organizing an event on July 15th titled “Operating in a Challenging Economy – Creating Efficiencies, Process Improvements and Predictability in Commercial and Employment Litigation“.

The conference will include Seyfath Shaw’s application of lean six sigma methodologies. The topics to be discussed in the seminar include:

Budget predictability
Project management
Standardization of staffing
Outsourcing
Innovative uses of technology
Fixed fees for legal services

IT Outsourcing Giant TCS records 35% revenue growth in Asia Pacific

Matador Legal — Fri, 26 Jun 2009 14:25:07 +0000

Tata Consultancy Services (TCS), India’s biggest IT outsourcing company has recorded a growth of 35% in revenues from the Asia Pacific (APAC) market, compared to a 20% annual growth overall for the year ending March 2009.

Nevertheless, the annual growth of 40% which TCS had maintained for the last five years could not be repeated for this fiscal year. This year TCS expects the growth rate to further reduce as other than China and India, the rest of the Asian economies are have recorded negative growth.

For a long time, the growth in the Indian Outsourcing space was due to IT outsourcing, but now business process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) have also started contributing in the outsourcing space. The IT story remains the bellwether of growth, with future growth expected from legal, education and HR outsourcing, to name a few.

Analyzing risk at a strategic level before outsourcing

Matador Legal — Thu, 25 Jun 2009 14:15:00 +0000

There are a variety of reasons why companies opt for Outsourcing. These may include

Direct cost savings
Free up management time involved in managing non core functions
Peer pressure from companies in the same sector
Shareholder’s pressure on containing costs

Outsourcing decisions are sometimes hasty and do not include analysis of company wide risks due to outsourcing. Before taking an outsourcing decision companies need to look at risk as at a strategic level and then understand how outsourcing can be leveraged, without exposing the company to undue risks. Risk is usually defined as the product of the probability of an event going wrong and the companies exposure to that event.

A recent research by Zurich Municipal has found that general counsels are ill prepared and there is a disparity in current risk understanding and preparedness. There is a growing need to manage risk at a strategic level.

Infosys bags outsourcing contract from Microsoft

Matador Legal — Fri, 19 Jun 2009 14:38:25 +0000

Microsoft has awarded a $10 million outsourcing contract to Infosys. This contract would run for three years and involves data processing, according to Economic Times. Microsoft had outsourced other IT related work to HCL and MidTree before.

It is reported that Infosys BPO is on the verge of bagging another outsourcing contract from Alcatel-Lucent.

http://economictimes.indiatimes.com/Infotech/Infosys-bags-10-mn-Microsoft-deal-/articleshow/4669031.cms

UBS may divest BPO and KPO units in India and Poland

Matador Legal — Fri, 19 Jun 2009 13:55:50 +0000

According to an article in Economic Times, UBS, a Swiss banking major is in talks to divest its BPO and KPO operations in India.UBS is in talks with major IT players in India like Infosys and Wipro.

UBS has two captives, one in Hyderabad, India and another in Poland. These centers are together rumored to be valued at around $200 million. About a couple of months back, the analytics unit at Hyderabad was part of a management led buyout. Now the top management and UBS each have a 50% stake in the analytics unit. This unit, know as Verity Knowledge Solutions is not part of this deal.

Sometime back, Basab Pradhan had commented as to why outsourcing captives do not work. Basab’s articles can be found here and here. (One was written in May 2007 and another in May 2008)

Basab argues that these captives did not make financial sense in the first place and if Indian companies go ahead and buy these, it does not appear to be a sensible thing for them to do as well.

CSC signs IT outsourcing deal for British Nuclear Group

Matador Legal — Fri, 12 Jun 2009 10:59:08 +0000

Computer Science corporation has signed an IT outsourcing agreement with British Nuclear Group. The agreement is valued at$135 million. CSC will manage and support IT operations in UK, involving help-desk and desktop services; software application support; networks; midrange computing ; telecommunications and managed security. This contract supercede a previous contract also with CSC signed in 2000.

http://www.yourcommunicationnews.com/csc+signs+new+$135+million+it+outsourcing+agreement+with+british+nuclear+group_33963.html

Scotland proposes on shore outsourcing to Indian Outsourcing Industry

Matador Legal — Thu, 11 Jun 2009 08:33:23 +0000

With increased restrictions on the H1-B program in US and in light of President Obama’s comments in Buffalo, the Indian Outsourcing industry is contemplating on shore outsourcing. On shore outsourcing is when an Indian Outsourcing company after bagging a contract, executes a major chunk of contract in the same country, hiring from the local population but from relatively inexpensive locations. For e.g. an Indian Outsourcing company might set up offices in Midwest to execute a contract for a client based in New York.

Indian Outsourcing companies hope to ease up the public opinion directed against them by this measure. In the long run, the Indian outsourcing companies can offer its US clients an option of off shore outsourcing or on shore outsourcing and pass on the incremental cost to the client.

A delegate from Scotland is proposing this for UK markets, in a summit on BPO organized by Nasscom, an organization which promotes software companies in India.